If you happen to receive a defective unit, you need to reach out to Naran support team.
1. Please provide us a picture or, preferably, a video of the defective unit for us to look at. It will help us understand its state and also to pre-review its defectiveness. If the video file is too big to fit into the support request, we recommend you use a video sharing site, such as sendvid.com.
2. You have to send the defective unit to get a replacement. Depending on your region, our agents will let you know how, and where to send it.
3. Both sending and receiving shipping fees will be covered by Naran only within a 30 day-period from your purchase. After this 30 days warranty, you need to pay for both shipping fees.
Please check our return/exchange policy for further information. https://prota.info/legal/returns-and-exchanges/
If your product got damaged during the use, please contact support team. We will check your unit's degree of damage and let you know how how you can get the replacement.